An Interactive Voice Response (IVR) system allows a company to set up an auto-attendant to answer calls and redirect them based on the caller’s input. This system plays a pre-recorded message that asks the caller to press certain buttons on their phone to be directed to the appropriate department or person. The IVR then routes the call accordingly.
RADIUS (Remote Authentication Dial-In User Service) authentication is relevant for enhancing security and centralized management of user credentials in VoIP systems like CPBX5.
In this release:
Newer asterisk version, cloud recording security update, added option for saving backups externally, as well as bug fixes.
The Phonebook module in CPBX 5 allows you to manage phonebooks that can be retrieved by IP phones. Additionally, you can create custom phonebooks by importing CSV files tailored to specific phone brands.
