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Micros Fidelio Certified Hotel PBX - Complete Concierge

Complete Concierge is a Xorcom IP-PBX bundled with a PMS interface that leverages existing hotel infrastructure while improving efficiency.

Enterprise-grade Hotel IP PBX phone systems providing phone call billing, check in, check out, room status, voice mail cleanup, minibar support and much more.

Businesses in the hospitality sector can now improve their bottom line by upgrading their telephone systems to a cost-effective IP-PBX. Not only does the transition to an IP-PBX save on inter-company communications and improve efficiencies by integrating with the business’ data network, the Complete Concierge solution, comprised of CompletePBX and an interface to the hotel’s PMS (Property Management System), leverages existing infrastructure (cabling and analog phone sets). FAQs about Complete Concierge IP-PBX for Hospitality

Ease of Use and Cost Reduction

Unlike proprietary systems, the open source Asterisk-based CompletePBX overcomes the need for layers of support and per extension license fees for maintenance equipment costs. CompletePBX simplifies communications management and reduces costs by converging voice and data over a single channel.  Follow this link for the hotel PBX video overview.

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  • Integrated wakeup (can be set by hotel staff or by guests)
  • Integrated browser based operator panel
  • Front desk check-in/check-out
  • Guest name applied to room upon check-in
  • Vacant applied to room upon check-out
  • Activation of phones for calls at guest check-in
  • Deactivation of phones for calls at guest check-out
  • Activation of guest voicemail box upon check-in
  • Cleaning of all voice messages in guest voicemail box upon check-out
  • Built in room state system for control of room status and maids
  • Built in and fully integrated Call Accounting System with adjustable rate tables
  • User-defined extensions
  • Extension groups
  • Auto attendants
  • Voicemail boxes
  • Voicemail-to-email
  • Fax-to-email
  • Call monitoring
  • Call recording
  • Integrated paging over IP telephone speakers
  • Ring groups
  • Custom messages
  • Music-on-hold
  • Public Address (PA) and zone PA support
  • Xorcom IP-PBX (choose either CompletePBX or standard model)
  • Windows PC (for configuration and software maintenance purposes)
  • Notes:
    • Connection from the Xorcom PBX to the hotel PMS is over Ethernet.
    • No serial connections are supported.
Complete Concierge has been certified as interoperable with all these leading PMS.

Complete Concierge has been certified as interoperable with all these leading PMS.

Nerissa Whittington, Owner/Manager – The Springs Resort & Spa

Nerissa Whittington, Owner/Manager – The Springs Resort & Spa

Hospitality PBX Telephone Solutions User Review

As per Nerissa Whittington, Owner/Manager – The Springs Resort & Spa:

“We chose Xorcom because the hospitality-focused features of Complete Concierge, the Astribank hardware, and the PMS integration met our requirements perfectly — at half the cost of some of the competing bids.”

Read the full The Springs Resort & Spa case study here.