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CompletePBX 5 Software Feature List

IP PBX Call Features

3-way conference

Auto-Redial / Camp on

Boss/Secretary + Whitelist

Call back

Call forward (busy, no answer, unconditional)

Call parking

Call pickup

Call Transfer (blind, attended)

DISA (Direct Inward System Access)

DND (Do Not Disturb)

Find me / Follow me

 

Caller ID

  • Customization (incoming/outgoing)
  • Display
  • Lookup
  • Blocking
  • Routing
  • Screening
  • On Call Waiting

CDR (Call Details Record)

Corporate phone books

Direct Inward Dial Numbers (DIDs)

Inbound/Outbound fax support

Message Waiting Indicator (MWI)

Paging & Intercom

 

Short-code dialing

Speed Dial

User-friendly Web interface

Video calls

Voicemail

Voicemail-to-email

Voicemail broadcast

Wake-up Calls / Reminders

Personal recording / notes

Direct trunk to trunk connection

One digit dialing

IP PBX Security Features

Authorization codes

Built-in firewall

Call encryption (SIP TLS, sRTP)

GUI warnings for potentially unsafe setup

IP specific black-list and white-list (devices and trunks)

Intrusion detection and blocking

Limiting or blocking of outbound calls

Notifications

Password strength indicator

PIN-protected outbound calls

User permission management

 

Secure password auto-generation

Secure password indication

Time-based restrictions

Weak password report

 

Call Center Features

Agent log in / log out

Barge

Call monitoring

Call queues

Call recording

Cloud Call Recording

Caller Name Lookup

CDR (Call Details Record)

Click-to-call

Chat

Conferencing (on-the-fly)

Customer account codes

Hot-desking

Hunting groups

Instant messaging/chat*

IVR / Auto-attendants

Listen to agent

Pick-up groups

Presence (agent status)

Queue priorities

Queue VIP list

Ring group strategies

Reporting

Time-based routing

Visual IVR

Visual switchboard

Visual queues

Whisper to agent

Phone System Administration Features

Announcements

Backup & Restore

Blacklist

CLI Access (via GUI)

CDR

  • CDR in GUI
  • CDR Filters
  • CDR PDF Export
  • Rich CDR Export (csv)

Custom Device

Disaster Recovery

Dashboard

IP phone provisioning

Email notifications

Extensions status management

Feature codes management

Global search

High-availability (TwinStar)

Hotel PMS integration (Complete Concierge)

Import & Export extensions

Import and Export Speed Dialing

Language support

Log file viewer

Music on hold

Network settings tool

Night modes

Notifications

PBX status reports

Pickup groups

Pre-defined user roles

Remote administration

Storage monitoring

System-wide speed dial

Time Conditions

User-friendly Web interface

User PIN code

VMware compatible

Hyper-V compatible

Global parameters customization

Unified Communications

Audio conferencing

Call recordings access

Corporate phone book

Fax-to-email

Fax from web

Instant messaging / chat

One number reach

Mobile phone integration

Multiple devices per user

Switchboard

Personal call log

Personal extension settings

 

Personal IVR

Voicemail to e-mail

Visual voicemail

User portal: access to voicemail, fax, and recordings

IP PBX Costs Saving Features

Advanced dialing rules

Built-in expansion options:

  • extensions
  • voicemail boxes
  • hunt groups
  • call center groups
  • auto attendants (IVRs)

Cell phone integration

Class of service

DUNDI (Peer Lookup)

Least Cost Routing

PSTN or Digital Failover

Remote extensions

Shared voice/fax line

Voice conference bridges

Supported Telephony Interfaces

PRI, BRI ISDN, FXO, FXS

SIP phones & devices

Softphones, smartphones, tablets

H323 devices (via Custom Device)

TDM/SIP/IAX trunks

TDM-VoIP gateway

 

E1 PRI

E1 R2

T1 PRI

Supported voice codecs (free & unlimited)

 

Opus

g.729
g.722
g.723
g.726
g.726aal2

adpcm
alaw
ulaw
GSM
h.261
h.263

h.263p
h.264
ilbc
lpc10
slin
speed

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