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Xorcom Hotel Phone Systems - VoIP PBX for Hospitality

Micros Oracle certified Hotel PBX (Private Branch Exchange) - Xorcom hotel phone systems with Complete-Concierge PMS interface utilizes existing infrastructure while improving efficiency.
 

Xorcom Hotel Phone Systems – IP PBX (Private Branch Exchange) for Hospitality

Xorcom offers a broad range of phone systems appliances and virtual PBX that may be installed on premise or in the cloud. Xorcom hotel IP PBX (Private Branch Exchange) systems provide advanced call features, utilize existing infrastructure and improve business processes in the hospitality sector.
With the Complete Concierge PMS interface, Xorcom can interface to various PMS systems to take care of smooth check-in/check-out process, report room status and minibar and manage wakeup calls.
Being able to administer large numbers of analog extensions side-by-side with VoIP extensions and trunks, while keeping system management transparent and coherent, makes Xorcom an excellent choice for hotels with existing analog infrastructure to the rooms.

Xorcom Hotel Phone Systems Overview

  • VoIP, analog & digital integral support
  • Enables Leveraging existing hotel infrastructure, such as cabling and analog phone sets
  • PMS integration
  • Advanced call features
  • Class of service
  • Permission management
  • Easy to manage
  • Switchboard
  • Reasonable cost

Complete Concierge Hotel PMS-PBX Interface – Layout

Complete-Concierge Hotel PMS-to-PBX Interface

How it works

The Complete-Concierge PMS Interface transfers information between the Xorcom Hotel PBX and the hotel PMS and vice versa, to keep the two systems synchronized.  When new guest checks in, the PBX automatically open his or her extension for calls, set the caller ID with the guest name, set the guest’s language and open a voicemail box for the guest.  It will also start the call accounting for that specific guest.
When a guest checks out, the reverse will happen – the extension will lose its call permissions, voicemail will be cleaned, and caller ID and language set to default.  Call accounting will end, and the guest will be billed via the PMS.
In addition, room status and minibar features allow the staff to report the status of the room via the phone, and the front desk sees it in real time in the PMS.
Guest and front desk may set up wakeup calls and Do Not Disturb status.

Suppored PMS Brands

  • Micros Oracle – Fidelio, Opera
  • InnQuest RoomMaster
  • TCA Insist
  • RDP – Resort Data Processing
  • Meteor
  • Infor
  • Brilliant
  • Newhotel
  • Protel
  • Inn Keeper
  • Hilton OnQ
  • Maestro
  • Silverbyte – Optima
  • Amadeus
  • JDS Winpac
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Complete Concierge Hotel PMS Interface – Features

CompletePBX Hotel Phone System Administration Interface – Screenshots

Hotel Phone System Main Features

  • Switchboard
  • Call Statistics: per agent, time, queue and more
  • Class of service
  • Multiple devices per extension (room)
  • Auto attendants (unlimited)
  • Voicemail
  • Voicemail
  • Direct dial to voicemail
  • Call recording
  • Paging
  • Ring groups
  • Custom messages
  • Music on hold
  • Fax-to-mail
  • Call monitoring
  • Message waiting indicator

Emergency Dialing in CompletePBX Phone Systems

It is critical (and in some places required by law) that hotels will handle emergency dialing properly.
Such handling includes:
  • always passing emergency calls through no matter the status of the phone and regardless of whether or not a prefix was dialed (in the US it is mandatory according to Kari’s Act Law of 2017)
  • alerting the local security or other staff regarding an emergency call being made and indicating from which hotel room it was made and when
  • where relevant – adding the local hotel security personnel as an active or passive member of the call
  • automatically recording of the emergency call
It is also critical to allow emergency dialing from any phone, including locked phones (such as phones in hotel rooms that are not in use).
 
CompletePBX hotel phone systems include an Emergency module that allows priority, customized treatment of emergency calls to support all of the above requirements and more.

Hotel Phone System by Xorcom – Online Presentation of Hotel PBX

Hotel Phone System by Xorcom – Video Overview

“Historically we have used Avaya or Mitel for our basic installs. The big piece for me was the constant need for additional licenses. For every little feature, seat, device, etc. we needed to implement we needed new licenses, which became quite a burden over time.”

“More than anything, I’ve been really impressed with the support response from Xorcom.”

The Xorcom hotel phone system allows us to get what we need, and then later expand, without having additional burdens such as license restrictions.

Click here to read full case study
Click here to read all case studies for Hospitality

Tim Dickson

Director of Technology, Auberge Resorts

“We were surprised how quickly hotel phone system installation process went…we were able to use the new systems without problems on the afternoon of the first day.

Click here to read full case study
Click here to read all case studies for Hospitality

Ms. Lisa Roos

Reception Manager, Hotel Paradies

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