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Xorcom Product Warranty

XORCOM Ltd. warrants its products against defects in material and workmanship, under normal use and service, for twelve months from the date of purchase.

Activate Your Product Warranty

All Xorcom products carry a 12-month product warranty (see specific policy coverage below). To activate the product warranty, complete the activation form for each Xorcom product you have purchased:

Access Form

Xorcom Product Warranty Policy

XORCOM Ltd. warrants its products against defects in material and workmanship, under normal use and service, for twelve months from the date of purchase*. This warranty extends to the following software components, when supplied with the Xorcom product:

(1) Asterisk®, and all that is required for Asterisk to function

(2) DAHDI

(3) freePBX

(4) Fax server

(5) Fail2Ban

(6) firewall

(7) Switchboard

(8) Call Center Statistics Module for CompletePBX

No other software components are covered under this warranty. Technical support for these software components can be obtained by submitting the appropriate form on the Xorcom Web site.

If a product does not operate as warranted during the applicable warranty period, XORCOM Ltd., shall, at its option and expense, repair the defective product or part, deliver to customer an equivalent product, or refund to customer the purchase price paid for the defective product. All products that are replaced will become the property of XORCOM Ltd. Replacement products may be new or reconditioned.

XORCOM Ltd. shall not be responsible for any software, firmware, information, or memory data of customer contained in, stored on, or integrated with any products returned to it pursuant to any warranty.

Warranty service may be obtained by contacting the XORCOM Ltd. office within the applicable warranty period for a Return Material Authorization (RMA) number, accompanied by a copy of the dated proof of the purchase. Products returned to XORCOM Ltd. must be pre-authorized by XORCOM Ltd., with RMA number marked on the outside of the package, and sent prepaid, insured and packaged appropriately for safe shipment.

* To take effect, the product warranty must be activated within seven (7) days of implementation via the warranty activation request form on the Xorcom Web site. The product warranty will start on the date noted as the purchase date, but not later than three months from the date the unit was purchased from Xorcom. Exceptions, which apply only to units that have not yet been installed at the end user site, will be dealt with on a case-by-case basis.