This guide provides a step-by-step example of how to configure a common incoming call flow found in a Call Center scenario. We will create a Queue, IVR, Time Condition, and Inbound Route as an example to see how the incoming call flow works. This configuration is often used by PBX users who require call center functionality to efficiently manage incoming calls.
In CPBX5, a user represents an individual who interacts with the system. Users can be assigned various roles and permissions based on their responsibilities. Creating users is essential for managing access to the CompletePBX system, allowing individuals to perform tasks according to their assigned roles.
A queue is a system that manages incoming calls by placing them in a line until an agent becomes available to answer. Queues are essential when the number of incoming callers exceeds the number of available agents, ensuring calls are handled in an organized and efficient manner.
In this HowTo, we’ll examine how to register an Xorcom endpoint into a device with CPBX5.
First, we are going to configure an extension with multiple devices with technologies like SIP, CloudPhone Mobile, and CloudPhone Desktop, then we will show you how to register each device.
Outbound Routes are configurations that dictate how outgoing calls are handled within your CPBX5, ensuring efficient routing based on criteria such as dialed number patterns, caller IDs, and specific routing rules. They are integral to your system because of the following:
