In a call center environment, it is useful for supervisors to have tools for real-time monitoring and management of agent calls. Spy, Whisper, and Barge are three advanced features that allow call monitoring and control
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In this HowTo, we’ll examine how to extend your CPBX5 LVM volumes.
By default, CPBX5 virtual images come with a small disk to keep the image file size minimal. After installation, you can either enlarge the existing disk or add a new one. In this HowTo, we will provide examples for both scenarios.
Inbound Routes are configurations that direct incoming calls to specific destinations within your CPBX5 system based on criteria such as Direct Inward Dialing (DID) numbers or Caller ID (CID).
This guide provides a step-by-step example of how to configure a common incoming call flow found in a Call Center scenario. We will create a Queue, IVR, Time Condition, and Inbound Route as an example to see how the incoming call flow works. This configuration is often used by PBX users who require call center functionality to efficiently manage incoming calls.
