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Hotel Phone System - Micros Fidelio Certified

Implemetations, video tutorials, brochures, user reviews and additional information
Phone System for Hotels
CompletePBX allows complete flexibility in the installation by providing tools for integration in almost any hotel IT infrastructure.
Below are some common setups that serve different types of hotel infrastructure including different types of extensions (analog/VoIP), different types of lines (PSTN – digital or analog / VoIP), using a CompletePBX appliance (hardware) or virtual machine (software) and single-server and high-availability setups.
Hotel Phone System

Hotel Phone System Implementation Examples with CompletePBX

Traditional Hotel Telephony Infrastructure 

In the below set up the hotel is using traditional telephony infrastructure, including analog phones in the rooms and analog or digital lines to connect to the outside world.

The system is based on a single CompletePBX appliance which communicates with the hotel PMS.

Phone system for hotels analog lines

High Availability Phone System with both VoIP and Traditional Phone Lines in the Hotel

The below system has full redundancy between the two servers.  Astribank USB gateways are being used to connect both room extensions (analog phones) and PSTN (analog or digital) phone lines.
In addition, there are VoIP lines connected via the LAN, and hotel PMS connectivity.
High availability phone system for hotels

CompletePBX Virtual Machine VoIP Only Implementation

This implementation uses CompletePBX virtual machine (software only) running on a hypervisor (such as VMware, KVM, etc.) to provide a full software-only VoIP hotel phone system with PMS interface.
Virtual Machine PBX phone system for hotels

High Availability CompletePBX Virtual Machine for Hotels

Just like the above system, this system is a fully virtual system running on the hotel’s virtualization platform (hypervisor) and connected to VoIP lines and VoIP room extensions.  However, in this example, the system has full redundancy comprised of two CompletePBX instances and automated failover.

High Availability with CompletePBX Appliance – IP Phones and Lines

The below system is a VoIP-only system, using IP phones in the rooms and VoIP lines.  In addition, the system features high-availability and hotel PMS interface.
 
IP phones and lines in phone system for hotels

Hotel Phone System with IP Phones for Hotel Rooms and PSTN Lines

The below system uses IP phones for the hotel rooms and PSTN (analog/digital) trunks to connect to the outside world.
Hotel phone system with IP phones for hotel rooms and PSTN lines

Hotel Phone System - additional informaton

User reviews, presentations, brochures
Nerissa Whittington, Owner/Manager – The Springs Resort & Spa

Nerissa Whittington, Owner/Manager – The Springs Resort & Spa

Hotel Phone System User Review

As per Nerissa Whittington, Owner/Manager – The Springs Resort & Spa:

“We chose Xorcom because the hospitality-focused features of Complete Concierge, the Astribank hardware, and the PMS integration met our requirements perfectly — at half the cost of some of the competing bids.”

Read the full The Springs Resort & Spa hotel phone system installation case study here.

Hotel phone systems instructional videos:

Consult a Hotel Phone System expert

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IP-PBX and VoIP solutions from Xorcom are installed in over 100 countries worldwide.
Xorcom has been awarded “Best of Show” eight times by TMCnet, the world’s leading business to business and integrated marketing media company.

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