Small Business VoIP PBX Phone SystemsSmall-business PBX (private branch exchange) can offer features and capabilities of big business phone systems in a fraction of the cost
Xorcom Business Phone Systems – IP PBX for Small Business
While small business IT budget is limited, in today’s work environment it is possible to get customized and modern voice communications in a fraction of the cost of the same capabilities only 10-15 years ago. As a small business owner, it is good to know the capabilities of modern day business phone systems, which extend far beyond the classic key-systems of the past. Knowing that it is possible to make more out of every interaction with the customer, and making sure the employees are able to provide the best service with the least waste of time.
Is My Business a Call Center?
While most businesses do not consider themselves call centers, it is becoming more and more popular for small business to set up their phone system with call center capabilities to ensure maximum effectiveness of employees and minimum waiting time for customers. Features like smart queue management, priority VIP customers, dynamic agents, reporting tools, smart multi-layer IVR (auto-attendant) and many more features that used to cost a lot are available today for very affordable pricing.
Therefore, many small businesses with even two or three people that are answering the phone for service or sales now setup this as a small call center with professional management of call flow and proper statistics and real time monitoring that provides the business owner with visibility, so that she can take the right decisions based on data.
Cloud PBX, Virtual Phone System, Classic PBX
Today’s phone systems are more software than hardware, which allows more flexibility on how they are implemented. You can choose whether you want to run the PBX as a software-only virtual machine on a general purpose in-house, set it up in the cloud with a reliable provider, or have an integrated appliance in-house.
Download free CompletePBX demo system with up to 3 extensions.
|Feature/Model||Spark CXS1000||CXR1000 / XR1000||Software PBX (CompletePBX virtual machine)|
|Max. capacity (users)||30||30||up to 5000 users, licensed per amount of extensions|
|Max. concurrent calls (SIP only)||30||55||Based on resources|
|Max. concurrent calls (PRI + FXS)||10||10||-|
|Max. analog ports (FXS, FXO)||16||16||via gateway|
|Max. digital ports:|
|BRI ISDN||8||8||via gateway|
|E1/T1 PRI, E1 R2, T1 CAS||1/2**||via gateway|
|Ethernet ports||1 x 100 mb||1 x 1 GB||-|
|Mass storage||8 GB||16 GB||-|
|Rapid Recovery||VM snaphot|
|Internal backup and restore||VM snaphot|
|Software||CompletePBX5 software, free upgrade under warranty||CompletePBX5 software, free upgrade under warranty||CompletePBX VM, available for VMware, Hyper-V and Oracle VirtualBox|
Phones Systems that Expand with Your Business
As phones systems today are basically computers running phone management software, it is easy to expand by providing more resources (and buying more licenses if needed) without having to change anything in the way your business works, or set up a whole new system with different logic.
Your Choice of Phones
In the past phones were normally locked to one single vendor. XYZ phone system worked with XYZ phones, and as you could only get it from them, the prices were high, and the customer was captivated after the initial purchase. Many of today’s phones systems support a standard called SIP (Session Initiation Protocol) that is used for voice communications over the network. Also, most of the IP phones support that standard, which means that when buying such an open standards system, you are never captivated by a single vendor. This makes the TCO lower, and also allows greater flexibility in choosing the right phone for your business, over a wide range of available price and feature levels as well as more and less expensive vendors.
Making Adjustments to the Phone System
In small businesses phone systems used to be very static. One reason is that if “it works, why to touch it?” Another reason, though, was that in the old days, each change required the expensive intervention of the dealer. Not anymore. Modern phone systems like CompletePBX come with a user-friendly, web-based user interface, with different levels of authorizations.
While more complex things like networking and security will still be in the domain of the dealer, more day-to-day things, like changing a name of a user, modifying pickup groups, making a user an agent in a queue, changing opening hours and so on, may be easily performed by an employee that is always available and does not cost extra. This does not only reduce expenses but also helps you use the phone system as the business needs it, without compromise.
One User, Many Phones
Today’s communication goes far beyond a one-user-one-phone environment. With remote and mobile employees and business owners and managers that want to be available out of the office, a more flexible solution is required.
Small business phone systems today can offer multiple devices per user, so that one may get a call on the mobile phone, desk phone (in the office or at home) or laptop under the same extension, with the same behavior and rules, applied, no matter what device is being used. In the end of the day, we are talking to a person, not a device.
Small Business IP PBX Phone Systems with Enterprise System Muscle
At the end of the day small businesses, just like a large enterprise, have their communication with customers at the highest priority. However, today, for the first time, a small business can compete with large enterprise on a plain level field with voice communication tools as powerful as those of the enterprise, but with the flexibility and agility of a small business.
After investing the time to choose the right phone systems and do proper initial setup and optimization, the returns can be far greater than the investment, and the positioning of the business can leap to new heights.
“The capital cost of implementing the proposed solution was half the price of purchasing a traditional solution yet by using IP telephony all the functionality is still provided. While the cost savings are impressive, what is really great about this solution is the flexibility; it does everything and much more than the competitors – with no hidden costs.”