IP PBX (Private Branch Exchange) Product News, VoIP PBX News and Blog
Following the COVID-19 outbreak, the Israeli Ministry of Health required an immediate deployment of an 800-seat call center to answer all COVID-19 related calls from the public. The call center had to be deployed in a matter of days and serve up to 3,000 concurrent...
IP PBX (Private Branch Exchange) Product News, VoIP PBX News and Blog
Xorcom announced the availability of the Xorcom CloudPhone softphone app for iOS and Android phones. The Xorcom CloudPhone softphone app is fully integrated with the CompletePBX product range, from PBX appliances to PBX virtual machines and Multi-Tenant PBX...
IP PBX (Private Branch Exchange) Product News, VoIP PBX News and Blog
Supervision Switchboard is now available for MT Manager multi-tenant PBX platform (starting MT Manager version 1.0.19).The Supervision Switchboard allows real-time monitoring of calls, agents, queues, parked calls and more, as well as conference call management,...
CompletePBX Change Log, VoIP PBX Technical Updates
DID (Direct Inbound Dialing) in Queue Log Special messages that contain DID information are sent now to the “queue_log”. It is now possible to create reports based on DID in Call Center Statistics. Changing “From” Email Address for...
CompletePBX Change Log, VoIP PBX Technical Updates
Improved Voice Prompts Some of the voice prompts were replaced with more accurate and clearer voice prompts in English, Spanish and French. CDR (Call Details Reports) Improvements CDR now shows Emergency calls from unassigned hot-desking devices A problem with CDR...