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Implementation diagram for call routing logic.

The Xorcom voice switch can intelligently route calls to any pre-programmed destination, based on the caller’s input via the IVR.

To handle the incoming calls Shriram Properties wanted an efficient call routing system that would identify the caller and route the call to the appropriate sales team member’s mobile phone. A dashboard was to be maintained in order to provide performance graphs and call statistics, by project.

Xorcom partner Technocrat Systems proposed a combination of XE3000 and XE2000 systems and their own integration expertise, and the rest is history!

The Xorcom solution saves costs and improves employee productivity. It is the best phone system we ever experienced. – Indar Kumar, VP of IT, Shriram Properties.

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