How to Configure Automated Queue Callback
Automated Callback is a feature that allows callers waiting in a queue to press a digit and have the PBX call them back once they are next in line.
Enabling and Using Spy, Whisper, and Barge in CPBX5
In a call center environment, it is useful for supervisors to have tools for real-time monitoring and management of agent calls. Spy, Whisper, and Barge are three advanced features that allow call monitoring and control
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How to Extend CPBX5 LVM
In this HowTo, we’ll examine how to extend your CPBX5 LVM volumes.
By default, CPBX5 virtual images come with a small disk to keep the image file size minimal. After installation, you can either enlarge the existing disk or add a new one. In this HowTo, we will provide examples for both scenarios.
Setting Inbound Routes
Inbound Routes are configurations that direct incoming calls to specific destinations within your CPBX5 system based on criteria such as Direct Inward Dialing (DID) numbers or Caller ID (CID).