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VoIP Phone System for Government

Vietnamese Ministry of Home Affairs (MOHA)

“We were very impressed with the many advanced telephone features of the Xorcom PBX, as well as its high stability, quick installation and implementation, and easy expansion possibilities.”

“[Xorcom phone system] also helped us save on monthly telephone costs with call policies that were implemented by NTT Networks, the system integrator, a few months ago.”

“[Xorcom phone system] helps improve our employees’ behavior, communication and performance.” “We think this telephone system can meet most of our requirements in the short term, and even more in the future.”

Mr.Hoan

Deputy Chief Office Manager , MOHA

NTT Networks – Viet Nam IP Telephony Solution and Service Center

JCMEX Trading Sdn Bhd

Main Challenge

The customer’s new location required a new PBX system to support 350 current users, and more in near future.

 

Xorcom Solution

XR3021 Asterisk IP-PBX with 24 FXO ports; XR0021 Astribank USB Channel Bank with 24 FXO ports; and eleven XR0008 Astribank USB Channel Bank with 32 FXS ports each

Phone System for Government

New location of the Ministry of Home Affairs of socialist republic of Viet Nam (MOHA).

The Ministry of Home Affairs of socialist republic of Viet Nam (MOHA) was moving to a new location, and therefore required a new PBX system. They needed to support 350 current users (and more in the near future), with more than 350 analog extensions and 32 telephone lines. The system was to be implemented in a new building with 15 floors, as seen in the photo:

Customer Requirements

  • Numbering plan, dialing plan
  • Extensions configuration
  • Queues configuration
  • Recording message (working and nonworking hours)
  • Time condition configuration
  • Fax machine configuration, including fax to email configuration
  • Smart phones configuration, such as I-Phone, Nokia
  • Definition of the outbound call policy by Extension, Department, Group, e.g. who can make internal / local / long-distance / international calls and need to input the password before making outbound calls, or not
  • System monitoring

Proposed Solution

Base on the customer’s requirement, NTT NETWORKS proposed a Xorcom IP-PBX system including:

  • An XR3021 Asterisk IP-PBX with 24 FXO ports
  • An XR0021 Astribank USB Channel Bank with 24 FXO ports
  • Eleven XR0008 Astribank USB Channel Banks with 32 FXS ports each (for a total of 352 FXS ports)

The proposed system included a Xorcom IP-PBX server with 32 FXO ports, an Astribank with 32 FXO ports, and eleven additional Astribanks with 32 FXS ports each.

Result

All Xorcom equipment is standard 1U or 2U, 19″ rack-mountable for most efficient use of available space.

Implementation of the entire system was completed according to plan within just seven days, including:

  • Hardware connectivity and cabling
  • All customer requirements, listed above
  • Employee training

Conclusion

According to Mr. Hoan, Deputy Chief Office Manager of MOHA:

“We were very impressed with the many advanced telephone features of the Xorcom PBX, as well as its high stability, quick installation and implementation, and easy expansion possibilities.”

“[The Xorcom solution] also helped us save on monthly telephone costs with call policies that were implemented by NTT Networks, the system integrator, a few months ago.”

“[The Xorcom solution] helps improve our employees’ behavior, communication and performance.” “We think this telephone system can meet most of our requirements in the short term, and even more in the future.”

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