In this release

This release introduces Call Transcript for automated speech-to-text and call summaries, alongside integration with Echo Communicator, a third-party browser-based softphone. It also adds Auto Provisioning for SNOM Dect base stations, Virtual Agent enhancements and several bug fixes.

Call Transcript

We are thrilled to introduce Call Transcript in CompletePBX. This powerful new add-on automatically converts audio calls into highly accurate text directly within your native PBX interface. Designed to eliminate manual note-taking and streamline quality assurance, Call Transcript empowers your team to review, and analyze conversations in seconds without ever having to scrub through audio files.

The Call Transcript can be enabled or disabled independently on the call recording. 

The feature requires a license for activation. 

Rich Visual Transcripts & AI Insights

Users can review timestamps, color-coded chat bubbles, AI call summaries, and call sentiment directly within their CDR interface. Full transcripts and executive summaries can also be exported as a clean PDF with a single click.

Granular Transcription Policies

Operating independently from standard call recording, Call Transcript lets you enable or disable speech recognition per extension, queue, custom destination, or inbound route. This allows administrators to target specific departments and optimize minute usage effortlessly.

Echo Communicator

Introducing Echo Communicator, a lightweight browser-based softphone client that brings seamless business telephony to your workforce without requiring a single file download. Designed for ultimate remote mobility and privacy protection, Echo allows users to securely handle calls, access company directories, and manage communications directly from any browser on Windows, macOS, Linux, or ChromeOS.

In-Call Control Panel

Manage active calls effortlessly with direct access to mute, hold, instant transfer options, and live call status—all integrated directly within your active browser tab.

Contacts & Directory Hub

Instantly connect with team members and key contacts through a unified company directory and customizable quick-dial list for effortless reachability across your entire organization.

Queue Monitoring Dashboard

Monitor active call queues in real time, track agent availability, and manage high call volumes smoothly without missing a beat.

Virtual Agents

• Added smart call forwarding for receptionist agents that checks extension availability before transfer, allowing the AI to dynamically find alternative routes or handle busy destinations while bypassing checks for Queues and Ring Groups.
• Added a script_execution_timeout advanced parameter to customize Virtual Agent script timeouts, defaulting to 30 seconds when unset.

Auto Provisioning

• SNOM: added support for M900 and M300 DECT base stations.
• Remote phonebook support for SNOM M-series

Bug Fixes

• Virtual Agents
  • Custom scripts and hooks uploaded via GUI or API now automatically normalize Windows/Mac line endings (CRLF/CR) to Linux format (LF) to prevent shebang execution errors (No such file or directory).
  • Resolved an issue where tool names were previously allowed to contain colons, causing agents to fail when locating the tool during execution.
  • Adjusted filler timeouts on several scenarios
• Auto Provisioning
  • Fixed an issue with Fanvil V62 template using the wrong format for BLF pickup
• Other
  • Fixed an issue where the post-installation script failed during upgrades on shared SMB storage by ignoring permission errors on the call recording directory.