Call Recording Transcription
Automated Call Transcription
Call Transcript
Recording Transcription Service
Automated Call Recording Transcription Service
Transform voice recordings into instant, actionable text. Integrated natively into CompletePBX and MT Manager, Call Transcript automatically converts human-to-human call recordings into clean transcripts—boosting your team’s efficiency and eliminating manual note-taking.
License type: Call Transcript minutes (600-minute minimum pool)
Version: CompletePBX 5.3.6+
Developed by: Xorcom
Native PBX Integration. No External Servers.
Access transcripts directly within your CompletePBX CDR module.
No extra client apps, third-party subscriptions, or manual file uploads are required. Call Transcript processes call audio automatically as soon as the call ends, attaching readable text right alongside your standard Call Detail Records.
Key Benefits
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AI Summaries & Sentiment Analysis: Stop scrubbing through lengthy audio files. Get a concise, AI-generated summary of the conversation and an instant read on the overall Call Sentiment (e.g., positive, negative) the moment your agent hangs up
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Multi-Language Flexibility: Automatically transcribe calls in their native spoken language, while generating the executive AI summary in your preferred management language (e.g., summarize a Spanish support call in English).
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One-Click PDF Export: Need to share a transcript with a client, legal team, or another department? Download the complete call summary and transcript as a clean PDF document with a single click directly from the viewer
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Targeted Transcription Policies: Control your minute usage with flexible routing policies. Enable transcription across entire Inbound Routes, or target specific Queues and Extensions where it matters most.
Productivity-Focused: “Stop scrubbing through call audio—skim, search, and review recorded conversations in seconds.”
Communicate Anywhere. Protect Your Records.
No need to rely on memory or scattered manual notes after a long call.
Call Transcript creates an accurate, permanent text record of your business calls, keeping your organization compliant and your customer history fully documented.