Class of Service
A Class of Service (CoS) is essential for managing access to system features and controlling the dialing capabilities of extensions/trunks/IVRs. By configuring classes of service, you can define which features and call routes are available to different extensions, thereby enhancing the security, efficiency, and cost control of your communication system.
How to Configure BLF on Xorcom Devices
Busy Lamp Field (BLF) is a feature that allows users to monitor the status of other extensions and perform actions like call pickup, agent login/out, and toggling night mode. BLF can monitor any hint on the PBX, providing real-time status updates
How to Configure Automated Queue Callback
Automated Callback is a feature that allows callers waiting in a queue to press a digit and have the PBX call them back once they are next in line.
Enabling and Using Spy, Whisper, and Barge in CPBX5
In a call center environment, it is useful for supervisors to have tools for real-time monitoring and management of agent calls. Spy, Whisper, and Barge are three advanced features that allow call monitoring and control