In this HowTo, we’ll examine how to extend your CPBX5 LVM volumes.
By default, CPBX5 virtual images come with a small disk to keep the image file size minimal. After installation, you can either enlarge the existing disk or add a new one. In this HowTo, we will provide examples for both scenarios.
Inbound Routes are configurations that direct incoming calls to specific destinations within your CPBX5 system based on criteria such as Direct Inward Dialing (DID) numbers or Caller ID (CID).
This guide provides a step-by-step example of how to configure a common incoming call flow found in a Call Center scenario. We will create a Queue, IVR, Time Condition, and Inbound Route as an example to see how the incoming call flow works. This configuration is often used by PBX users who require call center functionality to efficiently manage incoming calls.
In CPBX5, a user represents an individual who interacts with the system. Users can be assigned various roles and permissions based on their responsibilities. Creating users is essential for managing access to the CompletePBX system, allowing individuals to perform tasks according to their assigned roles.
A queue is a system that manages incoming calls by placing them in a line until an agent becomes available to answer. Queues are essential when the number of incoming callers exceeds the number of available agents, ensuring calls are handled in an organized and efficient manner.
