emre oz asked 6 years ago
Hello,
I don’t know the Xorcom PBX very well. My questions is, If a extension do not have “outbound route” for certain destinations, calls is dropping without any prompt. Users cannot understand if this is a system problem or they can not permitted to this destination.
is it possible to set a custom prompt for if a user do not have outbound route for external calls.
Thanks
Emre
I don’t know the Xorcom PBX very well. My questions is, If a extension do not have “outbound route” for certain destinations, calls is dropping without any prompt. Users cannot understand if this is a system problem or they can not permitted to this destination.
is it possible to set a custom prompt for if a user do not have outbound route for external calls.
Thanks
Emre
1 Answers
Eyal Oren Staff answered 6 years ago
Hi Emre
By Default, the caller should hear something like ” Sorry, your call cannot be completed as dialed, please check the number and dial again” , are you sure you hear nothing?
In any case, please put in your mind that:
Each Extension has a Class Of Service
Each Class Of Service has Bad Destination.
So, you can record a prompt, upload is via the Recording Management module
Configure an Announcement which will play that recording
Set that Announcement to the Extensions class of service Bad Destination.
Now, each time
By Default, the caller should hear something like ” Sorry, your call cannot be completed as dialed, please check the number and dial again” , are you sure you hear nothing?
In any case, please put in your mind that:
Each Extension has a Class Of Service
Each Class Of Service has Bad Destination.
So, you can record a prompt, upload is via the Recording Management module
Configure an Announcement which will play that recording
Set that Announcement to the Extensions class of service Bad Destination.
Now, each time
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