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On-line and On-Site VoIP PBX Training Opportunities

These on-line and on-site VoIP PBX training opportunities teach basic, hands-on and advanced skills for Xorcom Asterisk IP-PBX and session border controller (SBC).
CompletePBX Basic Training (Online / Free)

CompletePBX Basic Technical Training

voip-training-certified-bronze-150The goal of the course is to introduce the Xorcom product range and the basic capabilities of the current version of CompletePBX, as well as teach some of the fundamentals of Linux administration.

Syllabus

​A. Fundamentals of Linux administration​, including:

  1. Putty, CLI, and Linux basics
  2. Conventions and basic commands
  3. Navigation Keys and more basic commands
  4. ​Advanced Commands
  5. The Help System
  6. The vim Editor ​
  7. More editing tools
  8. Advanced Editing
  9. Troubleshooting
  10. More Troubleshooting
  11. FTP Using FileZilla
  12. WinSCP

​B. Using I/O (Input/Output) ports to activate/deactivate peripheral devices (e.g., doors & gates, burglar alarms) and perform special call handling ​

C. Managing Your Asterisk-based IP-PBX

  1. What are Asterisk “Destinations”?
  2. What are Asterisk “Endpoints”?
  3. How to configure Extensions on an IP-PBX
  4. How to configure Trunks and Outbound Routes on an IP-PBX
  5. How to configure Queues on an IP-PBX
  6. How to configure Conference Bridges on an IP-PBX
  7. Introduction to switchboard capabilities on an IP-PBX

Detailed Information

  • The course is Web-based and requires no special equipment or prior technical knowledge.
  • Participants need to register for the course via this Web form.
  • After submission of the form, the participant will receive a link to the course syllabus. The syllabus contains links to a series of video recordings and supporting information that comprise the contents of the course.
  • After viewing the videos (roughly 3.5 hours in total) the participant is prompted to take a quiz.
  • After successful completion of the quiz, the participant will receive an official “Certificate of Proficiency” via e-mail, and an invitation to continue to the advanced training.
CompleteSBC Online Training

CompleteSBC (Session Border Controller) Training

voip-training-certified-sbc-bronze-150In this course you will learn about the basic configuration of CompleteSBC, Xorcom’s integrated Session Border Controller for IP-PBX.

  1. Factory out-of-the-box defaults
  2. How to activate CompleteSBC
  3. How to disable CompleteSBC

Detailed Information

  • The course is Web-based and requires no special equipment or prior technical knowledge.
  • Participants need to register for the course via this Web form.
  • After submission of the form, the participant will receive a link to a single video recording that comprises the contents of the course.
  • After viewing the video (roughly 20 minutes long) the participant is prompted to take a quiz.
  • After successful completion of the quiz, the participant will receive an official “Certificate of Proficiency” via e-mail, and an invitation to continue to the advanced training.
CompletePBX Advanced Technical Training

CompletePBX Dealer Certification – Advanced Technical Training

voip-training-specialist-silver-150The second level of technical proficiency for Xorcom systems is “Specialist”. This course provides you with advanced knowledge to scope, install, and configure CompletePBX.

Syllabus

  1. Introduction and Product Overview
  2. VoIP Readiness
  3. Installation
  4. Post Installation
  5. SSH Tools & Tunneling
  6. System Settings
  7. DAHDI Configuration
  8. Backup & Restore, Rapid Tunneling
  9. Getting Started – Best Practices
  10. Basic Programming I
  11. UC Applications SIP
  12. Basic Programming II
  13. Basic Programming III
  14. IP Phone Management
  15. Final Assignment

Formats

This course is offered in two formats: On-site and On-line. For both formats:

  1. the syllabus is identical.
  2. participants are trained via lectures and hands-on exercises.
  3. participants are tested via a practical exam at the end of the course.

Below is a comparison of the two formats:

On-Site Advanced Training

  • Held semi-annually over the course of 2 days in the United States
  • Led in real-time, in English, by two experienced engineers for immediate, individualized attention
  • Training equipment is provided for course use. Typically, participants work in pairs or threesomes.
  • Business/social networking opportunities

On-Line Advanced Training

  • Course materials are available 365 days a year, 24 hours a day (as long as there is an Internet connection).
  • Training interface is available in multiple languages (English, Spanish, French).
  • Each participant determines his/her own pace.
  • Participant needs to secure his/her own Xorcom training equipment: a Xorcom IP-PBX loaded with CompletePBX v. 4.5x.

Certificate

After successful completion of the final assessment, the participant will receive an official  “Certificate of Proficiency” via e-mail.

Prerequisites

  • We require all participants, for both the on-site and on-line courses, to pass the basic proficiency quiz that is supplied in the CompletePBX Basic Technical Training Online course (free of charge). Read more about the Basic course here.
  • A flash-enabled browser and Internet access (on-line course only)
  • Speakers or headphones connected to your computer (on-line course only)
  • Access to a Xorcom IP-PBX loaded with CompletePBX v. 4.5x (on-line course only)

Registration

Need more information about our VoIP training opportunities?

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